Supra eKEY

Supra Information:
More models of smartphones and tablets communicate directly with iBox BT LE than any other Supra key box. You may have this service on multiple devices but may only use one of them at a time to open a lockbox. No additional hardware is required for most phones, including the newest models of iPhone and iPad.The new version of Supra eKey app requires:

Apple iOS 10 or greater
Android OS 5 or greater

iBox BT LE is equipped with the same large key container as the previous model, that can hold both gate cards and keys. The shackle is completely removed from the key box for easy handling when placing the iBox BT LE on a property.

  • To open key container, push up on bottom of box until light blinks on front of box. Go to your eKey app on your smartphone and select Obtain Key and enter your PIN to open the box. For display key users there is no need to push up on the key container.
  • To open shackle, Push up on bottom of iBox BT LE to activate bluetooth, select Release Shackle on app, follow prompts and push down on shackle to release when prompted on screen while supporting the iBox. **Important note: the shackle will completely release from iBox.

The iBox BT LE communicates directly with most phones or tablets via infrared, Bluetooth and low-energy Bluetooth technologies. Please note that iPhone and iPad devices released before the iPhone 4S require a small adapter to communicate with the iBox BT LE. This includes iPhone 4 or older models.

Want to know more about what these iBoxes can do? Welcome to the iBox BT LE resources page!


Q: What is Supra?
A: Supra is CAAR's lockbox provider.

Q: Where do I purchase a lockbox?
A: You can purchase a lockbox from the CAAR office.

Q: How much does eKey service cost?
eKey Basic = $90 per quarter. eKey Professional = $114 a quarter. Key lease fee (for new users) = $50 (one-time activation fee).

Q: How do I get into a lockbox?

A: You may gain access to a lockbox with an eKey (through Bluetooth on your phone).

If you want to purchase eKey service, you will need to complete the Lockbox System Policy, which can be found in the CAAR Agent Membership Packet. Once you have registered with CAAR for eKey service, you will be given a serial number. At that time you will be able to use the instructions below to download the eKey mobile application (app) by Supra to your phone. 

    - You must have your Apple ID Password available before you can download the eKey app.
    - Locate the "App Store" on your phone
    - Search and download the eKey app by Supra

    - Locate the "Play Store" on your phone
    - Search and download the eKey app by Supra

Q: My key didn't update. What do I do? 
A: Make sre you can connect to WiFi and then select UPDATE on your app to update your phone. If you need an emergency update code or authorization code, please call Supra at 877-699-6787 or call the CAAR office.

Q: I bought a new phone/PDA. What do I do now?
A: Call the CAAR office for a new authorization code or call Supra at 877-699-6787. If you have signed up for SupraWeb, you may generate your own authorization code from that page.

Q: I want my key to work on other associations' lockboxes. How do I do that?
A: You will have to call that association for its instructions on cooperating your key. You will most likely have to provide the cooperating association with your key, or serial, number located on the back of your display key or from the booklet given to you with your eKey. You also will provide them with your PIN.

Q: I belong to another association. How can I access a CAAR lockbox?
A: If you have Supra service through your current board, call the CAAR office to see if it can be co-op'd to open our lockboxes. If you have a service other than Supra, you may request a times access code from the listing agent.

Supra Support Numbers
If your phone crashes over the weekend and you have to get a new one, please use the "Supra eKey Resources" available on You will want to locate the "Customer Support" tab, followed by the "eKey Resources" sub-tab. Members typically find the "Install the eKey application" and "Reset the authorization code" options most helpful.

Supra/Lockbox Tech Support: 877-699-6787 (24 hours a day, 7 days a week) or visit the Web site at

Supra Update Codes (KIM): 888-968-4032 (24 hours a day, 7 days a week)